Shipping policy

Processing Times

Orders are typically processed within 2–4 business days after payment is confirmed.
During peak periods (such as new releases, promotions, or holidays), processing may take an additional 2–5 business days.
Pre-order or made-to-order items will follow the estimated ship date stated on the product page.

Standard delivery time is usually 3–7 business days after dispatch, depending on the carrier and location.
Expedited shipping options may be available at checkout.

We ship to most countries worldwide. Delivery times generally range from 7–21 business days, depending on destination, customs clearance, and carrier availability.
International customers are responsible for all import duties, taxes, and customs fees.
Certain items may not be eligible for international shipping due to local restrictions.

Once your order has been shipped, you will receive a tracking number via email.
Please note that risk of loss passes to the customer once the package is accepted by the carrier. We are not liable for delays caused by carriers, customs, weather, or other circumstances beyond our control.
Packages marked as “delivered” by the carrier are considered successfully delivered. VELVXT is not responsible for stolen or misplaced packages after delivery.

Customers are responsible for providing a correct and complete shipping address.
Orders returned to us due to an incorrect or incomplete address, or refusal at delivery, may be reshipped at the customer’s expense. Original shipping fees are non-refundable.

If you have any questions regarding shipping, please contact us at support@velvxt.com.